Q: How long does it take to get a custom sample?

A: Yes, we provide dedicated after-sales support for all orders. Our team is available to assist with any questions or issues, and we offer a 1-year warranty on manufacturing defects.

A: We offer sea freight, air freight, and express delivery (DHL/UPS/FedEx) to meet different timeline and budget needs. We also support Amazon/3PL fulfillment and overseas warehousing services.

A: We provide standard polybag + white box packaging, as well as custom gift boxes, color boxes, and retail-ready packaging. We also offer eco-friendly packaging solutions upon request.

A: Yes, we provide full test reports and compliance documents for all orders, including material safety, thermal performance, and packaging testing reports.

A: We hold FDA, LFGB, CE, RoHS, and CPC (for children’s products) certifications. We can also assist with additional regional certifications upon request.

A: We stand behind our quality. If defective products are found, we offer free replacement or full refund, based on the quantity and nature of the issue. Our "Quality Issue First compensation" policy protects your brand reputation.