A: Yes, we provide dedicated after-sales support for all orders. Our team is available to assist with any questions or issues, and we offer a 1-year warranty on manufacturing defects.

A: We offer sea freight, air freight, and express delivery (DHL/UPS/FedEx) to meet different timeline and budget needs. We also support Amazon/3PL fulfillment and overseas warehousing services.

A: We provide standard polybag + white box packaging, as well as custom gift boxes, color boxes, and retail-ready packaging. We also offer eco-friendly packaging solutions upon request.

A: Yes, we provide full test reports and compliance documents for all orders, including material safety, thermal performance, and packaging testing reports.

A: We hold FDA, LFGB, CE, RoHS, and CPC (for children’s products) certifications. We can also assist with additional regional certifications upon request.

A: We stand behind our quality. If defective products are found, we offer free replacement or full refund, based on the quantity and nature of the issue. Our "Quality Issue First compensation" policy protects your brand reputation.

A: Yes, all our drinkware complies with FDA (US), LFGB (EU), RoHS, and Prop 65 standards. We provide test reports and certificates for every order.

A: We conduct strict QC at every stage: raw material inspection, in-process vacuum/leak testing, random AQL sampling, and final pre-shipment inspection. All products undergo 100% functional and appearance checks.

A: Yes, we offer expedited production services for urgent orders. Please share your timeline with our sales team, and we’ll adjust the production schedule to meet your needs.

A: For stock model orders, lead time is 7-10 days. For bulk OEM/ODM orders, standard lead time is 15-25 days, depending on order quantity and customization complexity.

A: Custom samples are ready in 3-5 working days for stock models, and 7-10 days for private mold designs. We also offer 12-24h rapid prototyping for urgent projects.

A: Yes, we offer full private mold development services. Our team handles 3D modeling, structural optimization, and mold making, with full IP protection via NDA. Contact us to share your design sketches.